1. Introduction

Welcome to Dr. Chetan Kothari’s Clinic (“we,” “our,” or “us”). We are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to our website and all related services, operating from Indore, Madhya Pradesh, India.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name, age, and gender
  • Contact information (address, email address, phone number)
  • Medical history and health information
  • Government-issued identification numbers
  • Insurance information
  • Emergency contact details

2.2 Technical Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data
  • Cookies and usage data

3. How We Use Your Information

We use your information for the following purposes:

  • Providing medical services and healthcare
  • Appointment scheduling and management
  • Communication regarding your healthcare
  • Billing and insurance processing
  • Improving our services and website functionality
  • Legal and regulatory compliance
  • Emergency situations
  • Marketing communications (with your explicit consent)

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security

5. Data Sharing and Disclosure

We may share your information with:

  • Healthcare providers involved in your care
  • Insurance companies for billing purposes
  • Government authorities when required by law
  • Third-party service providers (with appropriate safeguards)
  • Emergency services when necessary

We do not sell your personal information to third parties.

6. Your Rights

Under Indian law and IT Rules, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for optional data processing
  • File complaints about data handling
  • Receive information about data breaches affecting you

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Maintain session information
  • Remember your preferences
  • Analyze website usage
  • Improve user experience

You can control cookie settings through your browser preferences.

8. Children’s Privacy

We do not knowingly collect information from children under 18 without parental consent. Parents can review, delete, or refuse further collection of their child’s information.

9. Data Retention

We retain your information for as long as:

  • Required for providing medical services
  • Necessary for legal and regulatory compliance
  • Needed for legitimate business purposes
  • Mandated by applicable healthcare laws

10. International Data Transfers

While our services are based in India, some data may be processed internationally. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

  • Email notification
  • Website notice
  • In-clinic announcements

12. Contact Information

For questions about this Privacy Policy or your personal information, contact us at:

Dr. Chetan Kothari
Sudarshan Tower, Before Premkumari Hospital,
8, Biyabani Main Rd,
Malganj, Biyabani,
Indore, Madhya Pradesh 452002
Email: contact@indoredoctor.com

13. Regulatory Compliance

This Privacy Policy complies with:

  • Information Technology Act, 2000
  • Information Technology Rules, 2011
  • Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
  • Other applicable Indian healthcare privacy laws and regulations

14. Consent

By using our website and services, you consent to this Privacy Policy. For medical services, we will obtain separate explicit consent as required by law.